bajle's Privacy Policy — how your information is kept safe

Introduction & Scope

bajle is a trusted online gaming platform that offers live casino, slots, and cricket betting services for users in Bangladesh. This Privacy Policy ("Policy") applies to the bajle website and all services connected to it.

In this policy we explain what types of information we collect, why we collect it, how we use it, and what measures we take to protect your information. By using the bajle platform, you are considered to have accepted the terms of this policy.

This policy has been drawn up in accordance with data protection laws applicable in Bangladesh and internationally recognised best practices. If for any reason you disagree with any part of this policy, please refrain from using our services and contact us at [email protected].

Information We Collect

bajle collects various types of information that help us improve our services and make your experience more personalised. The types of information collected are described in detail below.

2.1 Information You Provide Directly

When you create an account on bajle or get in touch with us, the information you provide includes:

• Full name and date of birth (for age verification)
• Valid email address and mobile phone number
• Username and password (stored securely in encrypted form)
• Documents required for identity verification (national ID card, passport, or other valid identity documents)
• Payment details such as your bKash, Nagad, Rocket, or Upay number, or bank account information
• Contact details provided when submitting a support request

2.2 Automatically Collected Information

When you use the bajle platform, the following information may be collected automatically:

• IP address and device information (operating system, browser type and version)
• Time and date of website access, page visit history
• Session ID and cookie data
• Referral URL (where you came from before arriving at our site)
• Gaming activity logs (betting history, win/loss records)

2.3 Information Received from Third Parties

In some cases, supplementary information may be collected from trusted third-party sources for the purpose of identity verification or fraud prevention. Any information collected from third parties is protected under this policy in the same way.

Purpose of Using Information

bajle uses your information only for the legitimate purposes listed below. Your information will not be used for any other purpose without your explicit consent.

3.1 Account Management and Service Delivery

• Creating, verifying, and maintaining your account
• Accepting deposits, processing withdrawals, and completing transactions
• Providing and managing bonuses, rewards, and promotional offers
• Participation in the VIP programme and delivery of its benefits

3.2 Security and Compliance

• Identity verification and age confirmation (enforcing the 21+ policy)
• Prevention of fraud, money laundering, and other criminal activity
• Implementation and monitoring of responsible gaming policy
• Compliance with applicable laws and regulations
• Record-keeping for dispute resolution and audit purposes

3.3 Service Improvement and Communication

• Analysing user experience and improving the platform
• Resolving technical issues and providing customer support
• Sending important notices, policy updates, and security alerts
• With your consent, sending relevant promotional messages

Cookies & Tracking Technologies

bajle uses cookies to keep the website functioning properly and to improve your browsing experience. Cookies are small text files stored on your device that help the website remember certain information about you.

4.1 Cookies We Use

• Essential cookies: Required to maintain login sessions and ensure security. Without these, the platform will not function properly.
• Functional cookies: Used to remember preferences such as language and theme settings.
• Analytical cookies: Help improve the service by analysing how users interact with the site.

4.2 Cookie Controls

You can control or refuse cookies by changing your browser settings. Please note that disabling essential cookies may affect some important features of the bajle platform.

Sharing Information with Third Parties

bajle does not sell, lease, or share your personal information without authorisation. However, information may be shared with third parties in the limited circumstances described below.

5.1 Service Provider Partners

For secure payment processing, we share limited payment information with trusted payment service providers in Bangladesh (bKash, Nagad, Rocket, Upay, and bank transfer services). This partnership is solely for the purpose of completing transactions, and these partners may not use your information for any other purpose.

5.2 Game Software Providers

bajle works with Pragmatic Play, Evolution Gaming, Spribe, JILI, PG Soft, and other recognised software providers to operate games on the platform. Only the minimum information necessary for game operation is shared.

5.3 Legal Obligations

We may be required to share information with authorities pursuant to a court order, government directive, or applicable law. Where possible, we will notify you in advance in such cases.

5.4 Business Transfers

In the event of a business merger, acquisition, or asset transfer, user information may be transferred. In such circumstances bajle will provide you with advance notice and inform you of the new policy.

Data Security Measures

bajle treats the protection of your personal information as its highest priority. We apply industry-standard technical and administrative security measures.

6.1 Technical Security

• All data transfers secured through SSL/TLS encryption technology
• Passwords stored using strong hashing algorithms
• Payment information protected in accordance with advanced encryption standards
• Regular security audits and vulnerability assessments are conducted
• Firewalls and anti-fraud systems active to prevent unauthorised access

6.2 Administrative Security

• Only authorised staff may access personal information
• Staff receive regular training on privacy and data protection
• Data access logs are monitored on a regular basis

Data Retention Period

bajle retains your information only for as long as necessary. The retention period is determined by the type of information and the purpose for which it is held.

• Account information: Retained for as long as your account is active and, after closure, for the period required to meet legal obligations.
• Financial transaction records: Retained for the period required in compliance with legal regulations.
• Gaming activity logs: Retained for the set period for dispute resolution and audit purposes.
• Marketing consent records: Retained until you withdraw consent and, thereafter, for a limited period as proof.

After the set period, your information will be securely deleted or converted into a form that cannot be used to identify you.

Your Rights and Controls

bajle grants you the following rights regarding your personal information. Contact us at any time to exercise these rights.

8.1 Access and Review

You may request a copy of the personal information we hold about you at any time. We will fulfil your request within a reasonable timeframe.

8.2 Right to Correction

If any of your information is inaccurate, log in to your bajle account and update it, or contact us directly. Ensuring accurate and up-to-date information is important for both you and us.

8.3 Right to Deletion

In certain circumstances you may request that your information be deleted. However, we may be required to retain some information for legal obligations or legitimate business reasons.

8.4 Withdrawal of Marketing Consent

You may withdraw the consent you gave to receive promotional messages at any time. Even after withdrawal, transactional and service-related notifications will continue to be sent.

8.5 Right to Lodge a Complaint

If you have any concerns about how your information is handled, please contact us first at [email protected]. We will take your complaint seriously.

Protection of Minors

bajle is an adults-only platform operated exclusively for users aged 21 and above. We do not intentionally collect or store information from minors.

We verify user age at the time of account registration and through subsequent verification checks. If information belonging to a person under 21 is found in our records for any reason, that account will be closed immediately and the relevant information will be permanently deleted.

If a parent or guardian believes their child has created an account on bajle, please contact [email protected] without delay.

Policy Changes and Updates

bajle reserves the right to update this privacy policy as needed. If any significant changes are made, a notification will be sent to the registered email address and announced clearly on the platform.

Continuing to use the service after an updated policy is published means you are considered to have accepted the updated policy. The date of the change will be noted at the top of the policy with each update.

If you have any questions about a change, you can contact us at any time.